Find answers to frequently asked questions, setup guides, subscription troubleshooting, or submit a direct support inquiry.
Learn why stereo separation is necessary, how to test left/right channels, and how to calibrate carrier volume.
View Setup Guide →How to restore Pro purchases, upgrade/downgrade plans, or request a refund via Apple App Store.
Billing FAQs →Step-by-step instructions on permanently wiping your cloud profile, listening streaks, and synced presets.
Privacy Rights →Binaural beat entrainment is created mathematically inside your brain's auditory processing centers (the superior olivary complex). For instance, when 200 Hz is played into your left ear and 210 Hz into your right ear, your brain perceives a subtle 10 Hz Alpha beat. If you use a single mono speaker or external phone speaker, the acoustic frequencies blend in the air rather than in the brain, canceling the binaural entrainment effect.
To restore an existing purchase: Open Neural Pulse > Tap the Settings icon > Tap Restore Purchases. Make sure you are signed in with the same Apple ID used to make the original purchase. Your Pro privileges will be verified and unlocked immediately.
Yes. Neural Pulse natively supports background audio modes and iOS Control Center playback controls. You can lock your device or switch to reading apps without interrupting your acoustic session.
You can delete your account directly inside the app: Go to Settings > Account > Delete Account. This will instantly delete your Firebase user ID, custom presets, and streak history from our servers. Alternatively, email support@sonicsanctuary.app with your user email for manual deletion.
1. Check if the Silent/Mute switch on the side of your iPhone is enabled.
2. Verify volume sliders in the Neural Pulse Mixer are turned up above 0%.
3. Ensure your Bluetooth headphones are properly connected in iOS Settings > Bluetooth.
Our engineering and support team will respond within 24 hours.
Primary Support Email: support@sonicsanctuary.app
Response Time: Typically under 24 hours (Monday – Sunday)
App Version: Neural Pulse v1.0.0 (Production Release)
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