support_agent Support & Documentation • 100% Free

Neural Pulse Help Center

Find setup guides, answers to common acoustic inquiries, audio engine troubleshooting, or send a direct support ticket.

headphones

Headphones & Audio Setup

Learn why stereo separation is essential for binaural beats, how to test left/right channels, and how to calibrate carrier volume.

View Setup Guide →
tune

Acoustic Toolkit & Presets

Understand how Isochronic pulses differ from binaural beats, how to use color noise for masking, and how to program frequency ramps.

Toolkit FAQs →
delete_forever

Data Management & Privacy

Complete control over your data: instant one-tap deletion of listening statistics, local cache, and cloud presets.

Privacy Controls →
Knowledge Base

Frequently Asked Questions

Why are stereo headphones required for binaural beats? +

Binaural beat entrainment is created mathematically inside your brain's auditory processing center (the superior olivary complex). When 200 Hz is played into your left ear and 210 Hz into your right ear, your brain perceives a gentle 10 Hz Alpha beat. If played over a single mono or phone speaker, the acoustic frequencies blend in the air before reaching your ears, canceling the entrainment effect. For speaker listening, use our Isochronic Pulses mode!

Are all features truly 100% free with no in-app purchases? +

Yes. Neural Pulse is completely free. There are no subscriptions, in-app purchases, or locked features. All brainwave states, multi-track ambient mixers, AI Session Coach, Spatial 3D sound, and breathing exercises are unlocked for everyone.

Can I keep listening when my phone screen is locked or while reading other apps? +

Yes. Neural Pulse natively supports background audio modes and iOS Control Center playback controls. You can lock your device or switch to reading apps without interrupting your acoustic session.

How do I delete my account, statistics, or stored presets? +

You have complete control over your data. In the app, tap Settings > Account > Delete Account. This permanently wipes your user ID, streak statistics, and custom presets from our databases instantly.

What should I do if the audio is silent or crackles? +

1. Check if the Silent/Mute switch or Focus mode on your iPhone is enabled.
2. Verify volume sliders in the Neural Pulse Mixer are turned up above 0%.
3. Ensure your Bluetooth headphones are connected properly in iOS Settings > Bluetooth.

Direct Support

Submit an Inquiry

Our engineering team will respond within 24 hours.

Direct Contact

Neural Pulse Labs

Primary Support Email: support@think.wanggao.tech

Response Time: Typically under 24 hours (Monday – Sunday)

App Version: Neural Pulse v1.0.0 (Production Release • 100% Free)

System Health

Audio Engine Diagnostic Tool

Live browser audio pipeline compatibility verification:

Web Audio API: Supported
Stereo Panner Node: Supported
DSP Buffer Latency: Ultra-low (< 15 ms)
Secure HTTPS / TLS: Encrypted (TLS 1.3)